It is a must for any company which have plans to create a good customer engagement plan to gather all the important details, as this constitutes the first step of making that plan. There are many steps that you need follow, preparation, strategy planning, selection, implementation, evaluation. You have to keep in mind that both the millennials and the non-millennials are now your potential customers whom you are going to base both your custom-friendly engagement plan. To be honest, this article is the only piece you can read online that provides significant tips for you to complete that effective plan for your customers and clients as well.
Feed their hunger and thirst. Whether your business constitutes selling branded shoes, medical ebooks, Monsta Clothing, or doing online coaching, remember that social media is a powerful tool to use to quench the thirst of the 2.3 billion mobile active social media users, your future customers with all info and updates about your products and services. You have to remember that these social media users are your potential clients; they are your blood to your human system. So, the question is how do you make sure that both their thirst and hunger are properly satisfied? Make sure to feed them by engaging with them using the different social media sites and tools. By answering all their concerns and receiving with warm welcome all their suggestions and recommendations, you are on your way to making billions of customers.
Engage with them using different tools. We know that 4 billion people are still not using mobile devices even today. They consists the population before the millennials. Instead of using mobile devices, they use cellphones with keypads, personal computers, tablets, laptops, and some use mail boxes. What most companies tend to forget is that this population is bigger than the 2.3 billion mobile device social media users. The only way to get them in an interactive way of communication is for you to start the talk, reach out to them. An easy way to get more customers especially if you are part of a big telecom company or clothing company like Monsta Clothing is to let your customer reps to make phone calls to them and use your time to engage with them.
Know their wants. Answer this question for yourself, do you exactly know what do they want? Are you looking for a cool kitchen knife, bodybuilding clothes from Monsta Clothing, or a high-tech equipment tool? It will be for the best interest of your company to know your customer’s wants especially if you are selling branded shoes or Monsta Clothing.
Nurture their wants. When you combine all the tips mentioned, you will know how to please them. According to studies, only 61% of customers stay loyal to a company if the companies know exactly what they want whether you are selling clothes from Monsta Clothing or medical ebooks.